FAQ

Scandinave Spa Vieux-Montréal was acquired by new Quebec entrepreneurs. Since October 31, 2026, L’Orangerie has welcomed you in the same space, at 71 de la Commune Street West, in the heart of Old Montreal, with its own identity and experience. A new name, the same team, and the same promise of silence and disconnection.

Booking is strongly recommended: it lets us prepare for your arrival. Walk-in guests are welcome, subject to availability.

• Thermal cycle with a booking: check in at your booked time or within 30 minutes after.
• Massage therapy: arrive at least 30 minutes before your treatment to change, shower and complete the health form. If your treatment is combined with the thermal cycle, you may arrive up to 2 hours before.

To fully enjoy the thermal cycle, we suggest planning about 2.5 hours. That said, there is no time limit: take the time you need.

Any cancellation or change must be made at least 24 hours before your booking. Within 24 hours, a fee of 50% of the value of the booked services applies.

Yes. Every guest completes a consent form for each visit. We’ll email it to you shortly before your visit so you can complete it in advance and make your arrival easier.

L’Orangerie welcomes you every day from 9 a.m. to 9 p.m. You can reach us by phone at 514-288-2009 from 8:30 a.m. to 8 p.m. Massage therapy treatments start at 9 a.m.

Valet service is available 7 days a week. Simply pull up in front of the spa and we’ll take care of the rest. Street parking is also available nearby.

A paid parking lot is less than 400 metres away, at King Edward Quay. The spa is a 5-minute walk from Place-d’Armes metro station and easy to reach by bike or BIXI.

• A swimsuit.
• Sandals. If you forget them, you can buy a pair at reception.
• A reusable water bottle.

You’re also welcome to bring a book, magazine or journal. Reading material is available on site.

Every visit includes a robe, towels and a locker with a built-in lock. Our changing rooms have hair dryers and care products, and every shower is stocked with what you need.

Tea and juice are served, and a few light bites are available at reception. There is no full food service on site. Outside food and food delivery are not permitted. Many Old Montreal restaurants are just steps away; please note, however, that you cannot leave and re-enter the spa.

L’Orangerie is entirely screen-free. Your phone and other devices stay in your locked locker for the duration of your visit.

Yes. Our boutique carries the essentials for your visit: swimsuits, sandals and more.

By visiting L’Orangerie, you agree to the following etiquette:

• Silence is observed at all times, everywhere on site.
• Electronic devices stay in your locker.
• L’Orangerie is reserved for guests 16 and older.
• Swimsuits and sandals are mandatory.
• A shower is required before the thermal cycle, and before and after a massage therapy treatment.
• Whenever possible, please sit on your towel.
• Outside food is not permitted.
• You cannot leave the site and come back.
• Alcohol and cannabis are strictly prohibited.

L’Orangerie is reserved for guests 16 and older. Photo ID is required on arrival.

The thermal cycle is not recommended during pregnancy. Prenatal massage is available from the 13th week of pregnancy. We recommend consulting your doctor before your visit.

If you have a medical condition, please consult your doctor before your visit.

Our spaces include stairs. Our team can assist you, but the premises are unfortunately not yet set up for independent access. Please contact us before your visit and we’ll do our best to accommodate you.

Our treatments are available in 60 or 120 minutes, solo or duo. See the Massage therapy section for treatment types and prices.

Yes. You’ll receive an insurance receipt for the value of your massage therapy treatment. Check with your insurer for reimbursement details.

No. A massage therapy treatment on its own does not include the thermal cycle. A robe and access to the changing rooms are included. You can also combine a massage therapy treatment with the thermal cycle.

Your comfort comes first. At any time, you can ask your therapist to adjust the pressure, technique or draping, or end the treatment. You can also speak with our team at reception or write to us after your visit.

No. Gratuity is at our guests’ discretion and strongly suggested for our massage therapists.

Our rates vary by season and day of the week. The year is divided into four seasons: low, regular, high and peak, with peak season covering our busiest periods. Saturdays also have their own rate. See our Rates page for the season calendar and full pricing. All prices are before taxes.

When you book online, a credit card is requested only to secure your booking, in line with our cancellation policy. Payment is made on site on the day of your visit. We accept Visa, Mastercard, American Express, debit and cash.

Our gift cards are available on our website and in person at reception. To use a gift card, book online as usual: your credit card only secures the booking, and you pay on site with your gift card.

Yes, with two exceptions. Scandinave Spa gift cards are accepted at L’Orangerie until November 30, 2026. After that date, they remain valid only at other Scandinave Spa locations. Service cards and Costco cards are no longer accepted at L’Orangerie. For more details, please contact our customer service at 514-288-2009.

Planning a group visit or hoping to book the entire spa? Write to us through our contact form with your project, preferred date and number of guests. Our team will prepare a tailored proposal or an offer to privatize the entire spa.